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Workshop: Thursday, September 29th

See the summit agenda.

• Coffee & networking

  8:00am – 9:00am

• 9:00am – 9:05am
  

  Opening remarks

  Darren Gibbons, ThoughtFarmer

• 9:05am – 9:30am
  

  Using Intranet Statistics to Improve Your Intranet

  Bryan Robertson, ThoughtFarmer
  At the last Social Intranet Summit, ThoughtFarmer debuted Intranet Statistics, the first analytics package dedicated to measuring intranets. Now, with nearly 12 months of data to dive into, Bryan Robertson provides you practical tips on using Intranet Statistics to improve the efficiency and timeliness of your intranet.

• 9:30am – 9:50am
  

  Lessons from the ThoughtFarmer 2011 Best Intranet Awards

  Chris McGrath, ThoughtFarmer
  Chris will unveil the winners of the ThoughtFarmer 2011 Best Intranet Competition. Each winning entry will be explored for key lessons that can be applied to your intranet.

• 9:50am – 10:30am
  

  CASE STUDY: MD Physician Services: Change management strategies for a social intranet deployment

  Tanis Roadhouse, MD Physician Services
  Managing change is essential to the success of any project and the implementation of a new Intranet is no exception. In the past year, the Canadian Medical Association and MD Physician Services entered unfamiliar territory by implementing a new ThoughtFarmer Social Intranet. This workshop will focus on the change management strategies and tactics they used to build an Intranet that no one knew they always wanted.

• Morning break

  10:30am – 10:50am

• 10:50am – 11:10am
  

  How to Deploy ThoughtFarmer on Mobile

  Darren Gibbons, ThoughtFarmer
  ThoughtFarmer 5.0 introduces a complete, fully-functional intranet on your handheld device. In this session, Darren will tour you through ThoughtFarmer Mobile and discuss strategies and network considerations for deploying your intranet to a fleet of Android, Blackberry or iOS devices.

• 11:10am – 11:40am
  

  Client Panel: Social Intranet Adoption & Business Value

  Moderator: Ephraim Freed, ThoughtFarmer
  Hear from other ThoughtFarmer clients about their successes and challenges with social intranet adoption. What’s the key to getting employees to use the intranet? What’s the biggest obstacle? And why is it so important that usage is high?

• 11:40am – 12:05pm
  

  IA Patterns: Lessons From the Information Architecture of Other Intranets

  Selma Zafar, ThoughtFarmer
  While no two organizations share the same intranet information architecture, many elements are similar from company to company. Join Selma Zafar for a review of information architecture design patterns that we’ve encountered across our ThoughtFarmer projects for clients around the world. Learn what these patterns look like and find out how you can benefit from other organizations’ lessons learned.

• Lunch Break

  12:05pm – 1:00pm

• 1:00pm – 1:30pm
  

  Community Management 101

  Rachel Happe, The Community Roundtable
  The use of social technologies is fast approaching mainstream adoption but the process and management changes required to fully utilize the potential of these technologies has not caught up. Community management is an essential part of optimizing social approaches but as a discipline it is not universally well understood. Join Rachel Happe from The Community Roundtable and explore what community management is, the risks of not using it, and some best practices and examples.

• 1:30pm – 1:50pm
  

  Beyond the Helpdesk: ThoughtFarmer’s new support community

  Carolien Dekeersmaeker & Tim Schiller, ThoughtFarmer
  Client Services Manager Carolien Dekeersmaeker and Support Specialist Tim Schiller will introduce you to ThoughtFarmer’s new support community and dive into how to get the most from our recently implemented system, from support ticket tracking to suggesting new features.

• 1:50pm – 2:15pm
  

  CASE STUDY: LifeMark Health: Leveraging a Social Intranet in Healthcare

  Michael Derbecker and Carmen de Antoni, LifeMark Health
  One year after attending SISV 2010, Michael and Carmen return to share their story in the launch of a nationwide intranet for LifeMark, a Canadian physiotherapy provider. They will introduce you to Touch, LifeMark’s ThoughtFarmer intranet, and how it has had an impact on their organization’s learning culture, productivity, and cost savings.

• 2:15pm – 2:35pm
  

  Using the ThoughtFarmer Integration Kit to Extend Functionality and Integrate With External Systems

  Jeff Pennal, ThoughtFarmer Software Developer
  ThoughtFarmer 5.0 marks the release of the ThoughtFarmer Integration Kit: go beyond the API to extend ThoughtFarmer functionality and integrate with external systems. This session will show you how.

• 2:35pm – 3:00pm
  

  CASE STUDY: Mountain Equipment Coop: Developing & Maintaining a Social Intranet for a Retail Environment

  Joey Dubuc & Dan Eagen, MEC
  Joey and Dan from MEC will present on the development and maintenance of Mondo, Mountain Equipment Co-op’s ThoughtFarmer-based intranet solution. Areas of focus include rollout of the application, challenges faced in a retail environment, custom solutions added to the ThoughtFarmer (forms and videos), employee engagement, and tackling intranet availability from home.

• Afternoon Break

  3:00pm – 3:15pm

• 3:15pm – 5:00pm
  

  Workshop: Plan the next version of ThoughtFarmer

  Darren Gibbons, Chris McGrath & Gordon Ross
  Last year, ThoughtFarmer clients at the Workshop determined that a Mobile version was the single most important feature we could add to ThoughtFarmer. We took that input and spent the last year building an amazing Mobile version, which we are unveiling at this year’s Social Intranet Summit.

  So what’s next? This is your opportunity as a ThoughtFarmer client to make your voice heard. In this interactive session, the co-founders of ThoughtFarmer will lead an exploration of your goals and priorities for your organization’s intranet. The culmination will be a vote for the top 3 priorities for ThoughtFarmer software, which will serve to guide us for the next year.

• Cocktail reception

  From 6:00pm

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